Do you take phone orders?
Please feel free to call me with your questions and comments. I would, however, like for your order to be submitted online as it helps me keep track of orders.
Can you ship orders internationally?
If you do not live in the United States and would like to place an order, please send an email to [email protected] and we can figure out the additional shipping costs. Please keep in mind that international orders will take longer to arrive to you.
What is The Accessory Café return policy?
My goal is that you will be 100% satisfied with your order. If you are not happy with your purchase, please contact us immediately at [email protected] to discuss options for refund, exchange or replacement. You must contact us prior to your return and state the reason for the return and the item must be returned within 7 days and in the same condition in which it was received. Do not return an item until you have contacted us and received return instructions.
How long will it take after I place my order until I receive my bag?
Orders will be shipped out 2 - 3 days after they are placed. If I am unable to meet this time frame, I will email you with the expected delivery date. All handbags are made to order and are not mass-produced, and will take approximately 2 weeks to complete and deliver.
